Customer Care

HELP

Can I place an order if I live outside the United States?

Yes. We do offer shipping to customers living outside of the United States.

Does yigal-azrouel.com ship internationally?

 Yes, Yigal Azrouël is pleased to offer shipping worldwide. See below for shipping rates.

What forms of payment do you accept at the Yigal Azrouël online store?

We accept payment via the following credit cards:

Visa

Mastercard

American Express

Discover

How is tax calculated?

State laws require that we charge applicable sales tax on orders shipped to New York, where Yigal Azrouël has a retail presence.

How much will shipping cost?

We offer a variety of shipping options, detailed below. We offer complimentary Ground Shipping to customers located within the United States. All other shipping options are calculated through FedEx real-time calculations at checkout. 

Manhattan & Brooklyn:

UberRUSH Same Day Delivery (Delivery within one hour)

United States:

FedEx Ground (Delivery within 4-5 business days) 

FedEx 2nd Day (Delivery within 2 business days) 

FedEx Standard Overnight (Delivery on the next business day) 

 Internationally:

FedEx International Economy (Delivery within 4-5 business days)

FedEx International Priority (Delivery within 2 business days)

FedEx International First (Delivery within 2 business days)

At this time, Yigal Azrouël Inc. does not offer shipping to US Territories, PO Boxes and APO/FPO addresses.

Yigal Azrouël Inc. is unable to ship goods containing Python skin material to the state of California.

How long will it take to receive my item?

Expedited orders placed by 12pm will be shipped same day on all business days.

For shipments to addresses located in Manhattan and Brooklyn:

UberRUSH Same Day Delivery (1 hour)

For shipments to addresses located in the United States:

FedEx Ground (4 - 5 business days)

FedEx Ground Home Delivery (1 business day)

FedEx Express Saver (3 business days)

FedEx 2nd Day (2 business days)

FedEx Standard Overnight (1 business day)

 For shipments to addresses located outside of the United States:

FedEx International Economy (4 business days)

FedEx International Priority (2 business days)

FedEx International First (2 business days)

How do I check the status of my order?

You can check your order status at any time by clicking on the “My Account” link at the top of every page and logging into your account. You may also call us at +1-212-929-7525 or email at customerservice@yigal-azrouel.com.

How do I cancel/change my order?

Unfortunately, once your order enters the shipping process, we are unable to cancel or make changes to your online order. Our system is designed to process and ship orders immediately. When you receive your order, check your packing slip for our return policies and procedures.

How do I return an item or items from my order?

Our policy lasts 14 days from your original purchase. Unfortunately we can’t offer you a refund or exchange after 14 days of your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@yigal-azrouel.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@yigal-azrouel.com and send your item to: 1011 Madison Avenue New York New York US 10075.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1011 Madison Avenue New York New York US 10075

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Can I place an order over the phone?

Sure! Yigal Azrouël Customer Service representatives are available Monday through Friday, 9am – 6pm to help you with your purchase. Please call us at +1-212-929-7525 or e-mail us at customerservice@yigal-azrouel.com

How do you keep my credit card info safe?

The Yigal Azrouël online store uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information. All personal and credit card information is encrypted so that that it cannot be read as it travels to an ordering system. Once it is received, it is stored in a location not accessible via the Internet.

How do I sign up for your email list?

You can subscribe to our email list by entering your email address in the "Subscribe” field at the bottom of every page. We’ll keep you informed on news, products, and special offers.