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Customer Care

Can I place an order if I live outside the United States?

Yes. We do offer shipping to customers living outside of the United States.

Does yigal-azrouel.com ship internationally?

Yes, Yigal Azrouël is pleased to offer shipping worldwide. See below for shipping rates.

What forms of payment do you accept at the Yigal Azrouël online store?

We accept payment via the following credit cards: Visa, Mastercard, American Express, and Discover.

How is tax calculated?

State laws require that we charge applicable sales tax on orders shipped to New York, where Yigal Azrouël has a retail presence.

How much will shipping cost?

We offer a variety of shipping options, detailed below. We offer complimentary Ground Shipping to customers located within the United States. All other shipping options are calculated through FedEx real-time calculations at checkout. 

Manhattan & Brooklyn:

UberRUSH Same Day Delivery (Delivery within one hour)

United States:

FedEx Ground (Delivery within 4-5 business days) 

FedEx 2nd Day (Delivery within 2 business days) 

FedEx Standard Overnight (Delivery on the next business day) 

 Internationally:

FedEx International Economy (Delivery within 4-5 business days)

FedEx International Priority (Delivery within 2 business days)

FedEx International First (Delivery within 2 business days)

At this time, Yigal Azrouël Inc. does not offer shipping to US Territories, PO Boxes and APO/FPO addresses.

Yigal Azrouël Inc. is unable to ship goods containing Python skin material to the state of California.

How long will it take to receive my item?

Expedited orders placed by 12pm will be shipped same day on all business days.

For shipments to addresses located in Manhattan and Brooklyn:

UberRUSH Same Day Delivery (1 hour)

For shipments to addresses located in the United States:

FedEx Ground (4 - 5 business days)

FedEx Ground Home Delivery (1 business day)

FedEx Express Saver (3 business days)

FedEx 2nd Day (2 business days)

FedEx Standard Overnight (1 business day)

 For shipments to addresses located outside of the United States:

FedEx International Economy (4 business days)

FedEx International Priority (2 business days)

FedEx International First (2 business days)

How do I check the status of my order?

You can check your order status at any time by clicking on the “My Account” link at the top of every page and logging into your account. You may also call us at +1-212-312-1194 ext. 1004 or email at customerservice@yigal-azrouel.com.

How do I cancel/change my order?

Unfortunately, once your order enters the shipping process, we are unable to cancel or make changes to your online order. Our system is designed to process and ship orders immediately. When you receive your order, check your packing slip for our return policies and procedures.

 

Can I place an order over the phone?

Sure! Yigal Azrouël Customer Service representatives are available Monday through Friday, 9am – 6pm to help you with your purchase. Please call us at +1-212-302-11194 ext. 1004 or e-mail us at customerservice@yigal-azrouel.com

How do you keep my credit card info safe?

The Yigal Azrouël online store uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information. All personal and credit card information is encrypted so that that it cannot be read as it travels to an ordering system. Once it is received, it is stored in a location not accessible via the Internet.

How do I sign up for your email list?

You can subscribe to our email list by entering your email address in the "Subscribe” field at the bottom of every page. We’ll keep you informed on news, products, and special offers.